Privacy statement

1. Introduction

This privacy statement applies to all privacy-sensitive information or personal information that you provide to Libra Energy B.V., for example through a contact form, a telephone call, an email or an order you place via our online shop. Libra Energy B.V. ensures that the personal information you provide to Libra Energy B.V. is treated and secured with the greatest possible care. The privacy statement of Libra Energy B.V. is in accordance with the requirements of the Personal Data Protection Act on the basis of the European General Data Protection Regulation (GDPR). The enforcement of these rules is carried out in the Netherlands by the Personal Data Authority. This privacy statement applies to the services of Libra Energy B.V. You should be aware that Libra Energy B.V. is not responsible for the privacy policies of other websites and sources. By using this website you indicate your acceptance of the Privacy Statement.

2. The purposes of our data processing

Your personal data is processed by Libra Energy B.V. for entering into and implementing agreements and managing the resulting relationships, including carrying out activities aimed at increasing the customer base. Purposes for which personal data are processed include accepting and making an offer to existing or potential relations of Libra Energy B.V., handling complaints, questions and disputes, and participation in social media for handling complaints, questions about the development of products and services and market research. Libra Energy B.V. does not collect or use information for purposes other than those described in this privacy statement, unless Libra Energy B.V. has obtained your prior permission to do so.

3. Security and retention period

Libra Energy B.V. treats personal data entrusted to Libra Energy B.V. with the utmost care. Libra Energy B.V. therefore ensures that your data is properly secured and only authorised persons within Libra Energy B.V. have access to it. Libra Energy B.V. retains the personal data for as long as necessary for the purposes stated above or to comply with legal obligations, including retention obligations. Furthermore, this data may possibly be kept for longer for statistical purposes.

4. Use of Libra Energy B.V.’s services

When you sign up for one of Libra Energy B.V.’s services we ask you to provide personal data. The data is stored on Libra Energy B.V.’s own secure servers or those of third parties. Libra Energy B.V. handles your data confidentially, and will not resell or share your personal/company data with external parties.

You have the possibility to inspect your personal data and have it corrected in case of any inaccuracies.

5. Cookies

Libra Energy B.V. collects data for research purposes in order to better understand our customers so that Libra Energy B.V. can tailor its services accordingly. Libra Energy B.V.’s website uses ‘cookies’ to help to analyse the website and further improve our services to you, the customer. Cookie-generated information about your use of the website may be transferred to Libra Energy B.V.’s own secure servers or secure internal systems. Libra Energy B.V. uses this information to track how you use the website, to compile reports on website activity and to offer other services related to website activity and internet use.

6. Switching off cookies

Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is sent. However, some features and services on our website may not function correctly if cookies are disabled in your browser.

7. Google Analytics

Libra Energy B.V. uses Google Analytics to track how users use our website in order to optimise the website’s functionality. The information thus obtained, including the address of your computer (IP address), is transferred to and stored by Google on servers in the United States. Google uses this information to track how Libra Energy B.V.’s website is used, to provide reports on the website to Libra Energy B.V. and to provide its advertisers with information on the effectiveness of their campaigns. Google may provide this information to third parties if Google is legally required to do so, or insofar as these third parties process the information on Google’s behalf. Libra Energy B.V. has no influence over this. Libra Energy B.V. has not authorised Google to use data it obtains for other Google services.

Libra Energy B.V.’s website uses a reliable SSL Certificate to ensure that your personal data does not fall into the wrong hands. Libra Energy B.V. does not retain your personal data for longer than is strictly necessary to fulfil the purposes for which it was collected.

8. Third parties

The information is not shared with third parties, with the exception of Libra Energy B.V.’s web builders, transporters and trading partners for the purpose of our deliveries and services. This data will only be used to process your order as well and as quickly as possible. This data will not be further distributed by Libra Energy B.V. or by the abovementioned parties. Furthermore, in some cases the information may be shared internally. Our employees, web builders, transporters and business partners are obliged to respect the confidentiality of your data.

Libra Energy B.V. sends its email newsletters using MailChimp. MailChimp will never use your name or email address for its own purposes. Unsubscribing from email newsletters is possible with the unsubscribe functionality in the email newsletter.

9. Changes

This privacy statement is tailored to the use of and the features on the current website. Any adaptations and/or changes to our website may result in changes to this privacy statement. It is therefore advisable to consult this privacy statement regularly.

10. Amend/unsubscribe from communications

If you wish to view or amend your data, or unsubscribe from communications, please contact Libra Energy B.V. See contact details below.

11. Liability

All information and services offered on this website are compiled with the utmost care, but Libra Energy B.V. cannot provide any guarantees concerning the accuracy of the information on the website.

Libra Energy B.V. is in no way liable for damage caused by:

  • The unavailability or inaccessibility of the website.
  • Visiting the website via an external hyperlink.
  • Incomplete or incorrect information/pricing on the website.
  • Divergent delivery of goods (see the general delivery conditions).
  • Third-party communications on the website (e.g. through banners, advertising or comments).

12. Questions and feedback

Libra Energy B.V. regularly reviews its compliance with this privacy policy. If you have any questions or comments concerning this privacy policy, please contact Libra Energy B.V. at: [email protected]

Libra Energy B.V.
Eendrachtsstraat 199
1951 AX Velsen-Noord
+31 (0)88 88 80300
Chamber of Commerce number 37140128

 

© Copyright 2023 Libra Energy B.V.